Effective date: 2/21/2025

Chattanooga Tile Company (“us”, “we”, or “our”) operates the website https://www.chattanoogatilecompany.com/ (the “Service”). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service, and the choices you have associated with that data.

Information Collection and Use

We collect various types of information to provide and improve our tile installation and design services. By using our Service, you agree to the collection and use of information in accordance with this policy.

Types of Data Collected

Personal Data
While using our Service, we may ask you to provide certain personally identifiable information (“Personal Data”) that can be used to contact or identify you. This may include, but is not limited to:

Email address
First and last name
Phone number
Address, including city, state, and ZIP/postal code

Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This data may include details such as your computer’s IP address, browser type, browser version, the pages you visit, and other diagnostic data.

Tracking & Cookies Data
We use cookies and similar tracking technologies to track activity on our Service and to hold certain information. Cookies are small data files that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent, though this may affect your ability to use some portions of our Service.

Use of Data

Chattanooga Tile Company uses the collected data for various purposes, including:

Providing and maintaining our Service
Notifying you about changes to our Service
Enabling interactive features when you choose to use them
Providing customer support
Analyzing usage to improve our Service
Detecting, preventing, and addressing technical issues

Microsoft Clarity and Microsoft Advertising

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement."

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on servers located outside your jurisdiction where data protection laws may differ. Your consent to this Privacy Policy and your submission of information represent your agreement to that transfer. We take all reasonable steps to ensure that your data is treated securely and in accordance with this policy.

Disclosure of Data

Legal Requirements
We may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities, such as a court or government agency, including:

To comply with legal obligations
To protect and defend our rights or property
To prevent or investigate possible wrongdoing related to our Service
To protect the personal safety of users of our Service or the public

Security of Data

We strive to use commercially acceptable means to protect your Personal Data, though we cannot guarantee its absolute security given the inherent risks of data transmission over the Internet.

Service Providers

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), perform Service-related services, or assist in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers, such as Google Analytics, to monitor and analyze the use of our Service. Google Analytics collects data that helps us understand and improve our Service. You may opt-out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

Your Access to and Control Over Your Information

You have the right to access, update, or delete your Personal Data. You may also opt out of receiving future communications from us at any time by contacting us using the information provided below.

Links to Other Sites

Our Service may contain links to third-party sites that are not operated by us. We encourage you to review the privacy policies of those sites as we have no control over their content or practices.

Children’s Privacy

Our Service is not directed to individuals under the age of 18 (“Children”), and we do not knowingly collect personal data from anyone under 18. If we learn that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:
Email: chattanoogatilecompany@gmail.com